TicketGol – Privacy Policy
Last updated: May 2026
1. Introduction
This Privacy Policy describes how TicketGol collects, uses, stores, shares and protects personal data in connection with the use of the TicketGol marketplace (the “Platform”), dedicated to football-related events and ticket transactions.
TicketGol operates an online marketplace enabling users to purchase and professional sellers to offer tickets for football events.
This Privacy Policy applies to:
- visitors of the Platform
- registered users
- buyers
- professional sellers
- customer support users
- business partners interacting with TicketGol.
This Privacy Policy shall be read together with:
- Terms and Conditions
- Seller Terms and Conditions
- Cookie Policy
- Seller Privacy Notice.
2. Data Controller
The controller of personal data processing is:
NEXORA HUB PORTAL – FZCO
Dubai Silicon Oasis
Dubai Integrated Economic Zones Authority (DIEZA)
Dubai, United Arab Emirates
Email: [email protected]
For privacy requests users may contact: [email protected]
3. Categories of Personal Data Collected
TicketGol may collect the following categories of personal data.
3.1 Information provided directly by users
Users may provide:
- full name
- email address
- phone number
- nationality
- country of residence
- billing address
- login credentials
- account information
- support information.
3.2 Marketplace transaction data
TicketGol may process:
- tickets purchased
- order history
- event information
- transaction records
- purchase values
- refunds
- cancellations
- delivery status
- dispute information.
3.3 Seller information
For professional sellers TicketGol may process:
- company name
- legal entity information
- trade licenses
- tax documents
- bank information
- verification documentation
- operational records.
3.4 Payment information
Payments are processed by external payment providers.
TicketGol does not store complete card numbers or payment credentials.
Payment processors may independently collect:
- payment identifiers
- transaction references
- payment status
- anti-fraud information.
3.5 Automatically collected data
TicketGol automatically collects:
- IP addresses
- browser information
- device identifiers
- operating system
- language settings
- cookies
- log files
- access timestamps
- navigation information.
3.6 Customer support information
TicketGol may process:
- emails
- complaints
- support requests
- dispute documentation
- communications with buyers and sellers.
4. Purposes of Processing
Personal data may be processed for:
Platform operations
Creation and management of user accounts.
Legal basis: contract performance.
Ticket purchases and order execution
Processing purchases and providing marketplace services.
Legal basis: contract performance.
Seller onboarding
Verification and approval of professional sellers.
Legal basis: legitimate interest and legal obligations.
Fraud prevention
Detection of suspicious activity and abuse.
Legal basis: legitimate interest.
Payment processing
Facilitating transactions.
Legal basis: contract performance.
Customer support
Managing requests and disputes.
Legal basis: contract performance.
Legal compliance
Compliance with applicable laws.
Legal basis: legal obligation.
Marketing communications
Newsletters and promotional communications.
Legal basis: consent.
Analytics
Improvement of Platform performance.
Legal basis: legitimate interest.
5. Marketplace-Specific Processing Activities
TicketGol operates a football-focused marketplace.
Processing activities may include:
Buyer-seller interaction management
Processing information exchanged during transactions.
Ticket verification
Verification activities intended to reduce fraud.
Anti-fraud systems
Risk analysis and suspicious activity monitoring.
Chargeback management
Investigation of payment disputes.
Seller verification
Verification of professional seller identity and documentation.
6. Data Sharing
TicketGol may share information with:
Payment providers
Including payment processors and PSPs.
Hosting providers
Cloud infrastructure and technical providers.
Analytics providers
Performance and analytics services.
CRM providers
Customer management systems.
Professional advisors
Lawyers, auditors and consultants.
Authorities
Courts, regulators and law enforcement authorities.
Buyers and sellers
Limited information necessary to execute transactions.
7. International Transfers
TicketGol operates internationally.
Data may be transferred between:
- UAE
- EU
- other jurisdictions where providers operate.
Where required, TicketGol may implement:
- Standard Contractual Clauses
- contractual safeguards
- equivalent transfer mechanisms.
8. Data Retention
Personal data shall be retained only as long as necessary.
Examples:
Account information: duration of account + legal retention period.
Orders: accounting and compliance period.
Seller documentation: compliance retention period.
Marketing data: until consent withdrawal.
Logs: security retention period.
9. User Rights
Users may request:
- access
- rectification
- deletion
- restriction
- portability
- objection
- withdrawal of consent.
Requests: [email protected]
10. Security Measures
TicketGol applies technical and organizational measures including:
- access controls
- encryption
- monitoring
- authentication systems
- secure payment integrations
- incident response procedures.
11. Children
TicketGol services are not intended for children under applicable legal age.
12. Automated Processing
TicketGol may use automated systems for:
- fraud detection
- abuse monitoring
- risk assessment
TicketGol does not perform fully automated decisions producing legal effects.
13. Third Party Links
The Platform may contain third-party links.
TicketGol is not responsible for external privacy practices.
14. Changes
TicketGol may update this Privacy Policy at any time.